Student Services Department

Home / Student Services Department

RUSEL School of Business & Technology - London, UK

Student Services Department

Empowering Student Success through Support, Engagement & Guidance

The Student Services Department at the RUSEL School of Business & Technology (RSBT) plays a vital role in enhancing the student experience from enrollment to graduation. Functioning as a collaborative unit that works closely with both the Registrar's Office and the Administration Department, Student Services ensures that every student receives holistic, timely, and effective support throughout their academic journey.

Mission Statement

To enrich the academic and personal development of RSBT students through integrated support services, fostering student success, well-being, and institutional belonging.

Departmental Linkages & Structure

Link to Registrar's Office

Student Services works closely with the Registrar's Office to:

• Facilitate course registration and academic advising
• Support attendance monitoring and academic warnings
• Assist with academic records, grade access, and graduation processes
• Communicate key academic deadlines and policies to students
• Coordinate official documents (ID cards, transcripts, verifications)

Link to Administration Department

Student Services partners with the Administration Department to:

• Manage student accommodation, campus access, and ID services
• Facilitate student feedback, complaints, and disciplinary referrals
• Organize orientations, workshops, and non-academic support services
• Implement institutional policies related to student conduct, health, and safety
• Oversee student insurance, visa guidance, and well-being support

Organizational Structure of Student Services

• Director - Student Services
• Student Life & Engagement Unit — clubs, events, societies, and campus activities
• Student Counseling & Welfare Unit — academic counseling, mental health, and well-being
• Advising & Support Services Unit — personal, academic, and financial advising
• Student Visa & International Services Unit — visa renewals, immigration advice, compliance support
• Student Helpdesk & Resolution Unit — walk-in support, student queries, documentation follow-up

Core Services Provided

• New Student Orientation — prepares students for academic, cultural, and campus life
• Student Advising & Mentorship — one-on-one support for academic challenges, time management, and career guidance
• Health & Wellness — mental health counseling, wellness events, and health referrals
• Events & Campus Engagement — cultural festivals, leadership workshops, competitions, and volunteering
• Visa, Immigration, & Housing Support — support for international students in navigating the UK system
• Grievance & Complaints Handling — confidential support for resolving concerns and academic complaints
• Student ID, Letters & Certification Coordination — liaison with Registrar's Office for student letters, verification, and re-issuance
• Alumni & Career Services Linkage — coordinating with the Career Office to ensure post-study transition

Student Support Policy Principles

• Confidentiality — all cases are treated with discretion and professionalism
• Accessibility — walk-in and virtual support available during working hours
• Responsiveness — guaranteed response within 48 business hours
• Inclusivity — services cater to all student backgrounds and needs
• Well-being First — students' emotional, mental, and academic health is prioritized

Contact Information

Student Services Department

RUSEL School of Business & Technology

Central London Campus, United Kingdom

Email: studentservices@rusel.ac.uk

Phone: +44 (0)20 5678 1234

Office Hours: Monday to Friday, 9:00 AM - 5:00 PM (GMT)

Website: www.rusel.ac.uk